M-01 / MANAGED IT SERVICES

Managed IT that keeps your business running, not waiting on hold.

LD Tech Solutions becomes your complete IT department for one predictable monthly fee. We monitor every device around the clock, fix problems before your staff notices them, and answer the phone when someone needs help.

WHAT WE PROVIDE

Your outsourced IT department, for a flat monthly fee

Most small businesses and practices don't need a full-time IT employee. They need someone dependable who knows their systems, keeps everything patched and secure, and picks up the phone when a printer jams or an email account gets locked five minutes before a patient arrives. That's what our managed IT service delivers.

We install lightweight monitoring agents on your computers, servers and network equipment, so we see disk failures, missed updates, security alerts and performance problems the moment they start, often before anyone in your office does. Routine maintenance happens after hours, so your team's day isn't interrupted.

When your staff needs help, they reach a real technician who already knows your environment. Most issues are resolved remotely in minutes; when something needs hands-on attention, we come on-site. Every device, user and license is documented, so nothing depends on one person's memory.

WHO BENEFITS

Built for the businesses we serve every day

SMALL & MEDIUM BUSINESS

Enterprise-grade IT without the payroll

  • Costs less than hiring a full-time IT person, with a whole team behind you
  • Fixed monthly cost makes IT budgeting simple
  • Your staff stops losing hours to tech problems and gets back to revenue-generating work
MEDICAL OFFICES

Keep the schedule moving and the EHR online

  • Fast response when a workstation or EHR connection fails during clinic hours
  • Patch and access management that supports your HIPAA Security Rule obligations
  • Coordination with your EHR, lab and billing software vendors, so you don't have to
DENTAL CLINICS

Chairside technology that just works

  • Support for imaging workstations, sensors, intraoral cameras and practice-management software
  • Front-desk computers, printers and card terminals kept running and secure
  • Maintenance scheduled around patient hours, never during a procedure
PROBLEMS WE SOLVE

Sound familiar? Here's how we fix it.

PROBLEMSmall IT problems keep interrupting the day.
SOLUTIONProactive monitoring and automated maintenance catch failing drives, full disks and stuck updates early, so issues are fixed before they become interruptions.
PROBLEMNobody knows who to call when something breaks.
SOLUTIONOne phone number and one support portal for everything technology-related. We own the problem until it's solved, including calling your vendors for you.
PROBLEMIT costs are unpredictable and keep surprising you.
SOLUTIONA fixed monthly agreement covers support and maintenance, and quarterly reviews plan hardware replacements ahead of time so there are no emergency purchases.
PROBLEMComputers are slow, outdated or not updated.
SOLUTIONWe standardize, patch and tune every machine, track warranty and age, and give you a replacement plan before equipment becomes a liability.
PROBLEMNew employees wait days for accounts and equipment.
SOLUTIONDocumented onboarding and offboarding: accounts, email, permissions and a ready workstation on day one, and access removed immediately when someone leaves.
PROBLEMThe person who 'knows the computers' just left.
SOLUTIONWe document your entire environment, including passwords in a secure vault, network diagrams and vendor contacts, so your business never depends on one person.
WHAT'S INCLUDED

Services and capabilities

Remote help desk support
Phone, email and portal support from technicians who know your systems.
On-site support visits
Hands-on help across Connecticut when remote support isn't enough.
24/7 remote monitoring
Real-time alerts for servers, workstations, firewalls and network devices.
Patch management
Windows, macOS and third-party application updates tested and installed after hours.
Antivirus and endpoint management
Centrally managed protection on every device, with daily status checks.
User onboarding and offboarding
Accounts, permissions, email and devices set up or removed the same day.
Asset and license tracking
Inventory of every device, warranty and software license you own.
Vendor management
We deal with your ISP, phone, EHR and software vendors on your behalf.
Printer and peripheral support
Printers, scanners, label printers and card readers configured and maintained.
Documentation and password vault
Network diagrams, procedures and credentials stored securely and kept current.
Quarterly business reviews
Health reports, risk findings and a 12-month technology budget.
Technology planning
Advice on upgrades, new software and growth before you spend money.
WHY LD TECH

Why choose LD Tech Solutions?

Proactive, not reactive

We find and fix problems before they stop your business, not after.

Engineering-grade expertise

Over a decade supporting mission-critical systems where downtime is not an option.

One accountable partner

Help desk, security, servers, network, cloud and hardware from one team.

Local and responsive

Connecticut-based technicians who know your office and your people.

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